Job Description

Bring luxury dining directly to our guests this winter at the Sonnenalp Hotel. We're seeking Full-Time and Part-Time Seasonal Room Service Servers for the 2026-2027 winter season. In this role, you'll deliver exceptional in-room dining experiences with professionalism, attention to detail, and the genuine hospitality that defines the Sonnenalp experience.

Wage: $15.16/hour, plus tips

Application Deadline: Hiring will occur on a rolling basis. Applications will be accepted until October 1st or until the positions are filled.

Winter Seasonal Dates: 11/04/2026 - 4/11/2027 - Can change based on business levels.

Housing: Employee Housing available on first come first serve basis. For more information on housing please visit: Employee Housing - Sonnenalp Jobs

Primary Purpose of Position

The Room Service Server will prepare, deliver and service all in-room dining orders. The Room Service Server is responsible for ensuring that Room Service orders are promptly and accurately delivered. Must possess excellent communication skills; fluency in English required Assist guests in a friendly and helping manner. Assist with menu questions, order-taking, delivery, and any follow up required. Provide excellent service while adhering to the standards of the department.

Essential Duties and Responsibilities

• Be thoroughly familiar with menus, ingredients and methods of preparation for each dish, wine list, as well as hours of operation for all food and beverage outlets.
• Thorough knowledge of the room layout and the property in general. Knowledgeable about the resort and its amenities.
• Collect orders from the kitchen, ensure they have been prepared correctly; and promptly and efficiently deliver to the guest's room.
• Fulfill all functions as required by accounting; submit signed checks, reconcile daily sales etc.
• Assist with the collection of room service trays and other food and beverage items from the guest rooms. Includes proper breakdown of trays and other items.
• Familiar with room service order taker's duties, and fill that position when needed.
• Be thoroughly familiar with all standards of proper service etiquette and practice these standards throughout the guest's dining experience. Consistently deliver courteous, professional service.
• Be aware of all liquor laws as well as company and departmental policies regarding consumption of alcoholic beverages.
• Relay guest complaints or comments to supervisor.
• Attend all staff meetings and supplemental training sessions. Attend pre-meal meetings and be aware of daily soup, specials and their method of preparation.
• Keep work area and equipment clean and organized at all times.
• Ensure all equipment is functioning properly; report any problems to the Room Service Captain or Manager immediately.
• Maintain a positive work atmosphere by acting and communicating in a manner that enables getting along with guests, vendors, co-workers, and management.
• Responsible for set-up, delivery and presentation of VIP and other guest amenities
• Take guests' order through the phone according to LHW standards
• Keep the room service staging area clean and organized
• Keep room service department stocked
• Follow up with guest issues
• Must have complete knowledge of service time, menu, and specials.
• Close an operating day and prepare for the following
• Must follow proper departmental SOPs as far as fulfilling room service orders
• Adhere to all LHW standards
• Perform any other duties as assigned by the Director of Food and Beverage or Room Service Manager

Education/Experience

• High School Diploma or equivalent
• Prior experience serving preferred

Special Skills/Equipment

• Must be extremely organized; able to expedite multiple orders completely and correctly.
• Work well with food and beverage teammates and support departments.
• Good communication essential. Must be able to communicate in English fluently.
• Must be motivated and a self-starter.
• Friendly, warm, and enthusiastic personality required
• Fluent English and some Spanish helpful
• Wine and food knowledge preferred
• Squirrel POS system knowledge helpful
• Previous room service or restaurant server experience in a luxury property preferred

Essential Physical Requirements

• Ability to lift 25 lbs.
• Physical requirements include the ability to work long hours,
• Exerting up to 50 pounds of force occasionally
• Ability to lift, carry, push, pull, or otherwise move objects, ability to multi task
• Ability to bend, stretch, twist or reach with your body and arms, work under variable temperatures and noise levels
• Near Vision - The ability to see details at close range
• Ability to stand for long periods of time without sitting or leaning
• Ability to hear and talk over the phone and radio

Benefits:

• Resort Discounts
• Holiday Pay & Sick Pay
• 401(k) Retirement Plan & Roth 401(k) *After one year and 1000 hours worked
• Employee Assistance Program
• Parking Credit or Discounted Bus Passes
• Employee Meal

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