Job Description

Job Description

Job Description

Location: Cheyenne Wells, Colorado
Reports To: General Manager
Status: Full-time or Part-time, hourly, non-exempt.

About Us

Rebeltec Communications, a subsidiary of PhireLink, is an internet service provider serving Eastern Colorado communities. We believe reliable service requires accurate records, responsive customer support, and dependable internal operations. This position plays a key part in all three by supporting customer payment posting, account accuracy, and inventory control.

Position Summary
The Office Clerk reports directly to the General Manager and is responsible for keeping billing and inventory data accurate across our systems. This role posts customer payments, monitors past-due accounts, researches account discrepancies, supports customer billing questions, tracks inventory movement, completes regular cycle counts, and helps keep the office and stock areas organized and running smoothly.

Essential Duties and Responsibilities

• Post and record incoming customer payments, including checks, ACH transfers, and other approved payment types, accurately and on time.
• Monitor aging reports, identify past-due accounts, and follow up professionally with customers regarding payment status.
• Match transaction records, research discrepancies, and resolve or escalate billing issues, short payments, credits, or account disputes.
• Answer incoming calls, assist customers with billing-related questions, and route non-billing inquiries to the appropriate team member.
• Maintain accurate records in the customer billing system and inventory tools.
• Track stock levels for network materials, consumables, and office supplies; request replenishment when items are low.
• Receive materials into inventory, verify counts and condition, and maintain organized, secure storage areas.
• Perform cycle counts and reconcile physical counts to system records to improve inventory accuracy.
• Support quarterly inventory audits with management and help document count results, variances, and corrective actions.
• Investigate and document missing, damaged, or mismatched inventory and work with management to resolve variances.
• Process incoming and outgoing shipments and mail, including packaging, labeling, documentation, and delivery coordination.
• Order office supplies as needed and help keep administrative workflows organized.
• Learn the basics of the internet service provider business, including consumer plans, service areas, common customer questions, and how different teams work together.

Required Qualifications

• High school diploma or GED preferred.
• Strong computer literacy, including email, chat, web-based systems, and standard office software.
• Excellent attention to detail and accurate data-entry skills.
• Strong basic math, reconciliation, and record-checking ability.
• Professional and tactful communication skills by phone, email, chat, and in person.
• Strong organization, time management, and multitasking skills.
• Customer-service mindset with good judgment and professionalism during billing inquiries and collection follow-up.
• Willingness to learn ISP terminology, plans, service areas, and internal systems.
• Ability to move and handle inventory or office items up to 25 pounds regularly; ability to move heavier items up to 50 pounds occasionally is helpful, with or without reasonable accommodation.
• Ability to work on site in a role that moves between desk work, phone coverage, shipping/mail handling, and stockroom tasks, as well as the ability to collect mail from the local post office.

Preferred Qualifications

• Prior experience in accounts receivable, bookkeeping, accounting support, inventory control, shipping/receiving, or office administration.
• Experience using Excel for data review, filtering, sort functions, or simple reconciliation work.
• Experience using accounting software, customer billing systems, ERP tools, inventory software, or business support systems.
• Comfort learning technical concepts and product terminology in a telecommunications or ISP environment.
• Experience supporting audits, cycle counts, or stock variance research.

Work Environment
This is an office-based role with regular movement between front-office, warehouse areas, and post office.

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