The Help Desk Technician at Apex provides hands-on Tier 1 and Tier 2 technical support to end users, diagnosing and resolving hardware, software, operating system, application, and network issues. This role will involve following established procedures, documenting work clearly, and using sound troubleshooting skills to identify and recommend solutions when issues fall outside standard procedures.
Key Responsibilities
Required Skills & Qualifications
Education Requirements
Bachelor's degree in Information Technology, Computer Science, or a related discipline is required.
Experience Requirements
Minimum 1–2 years of experience in an IT support, helpdesk, or desktop technician role. Additional Requirements Must be a US citizen. Must be willing to work full-time on-site in the Playa Vista area of Los Angeles.
Apex believes in creating a work environment that you look forward to embracing every day. Our employees love working at Apex, and we want you to love it too. We're a fast-growing startup that has raised more than $500M in funding, and we invest heavily in our people from day one.
Shared upside: Receive equity in Apex, letting you benefit from the work you create
Best-in-class healthcare: 100% company-paid medical, dental, and vision for you and your dependents, plus $100k life insurance at no cost
Comprehensive PTO package to reset and recharge - starting at 15 days vacation, growing to 20+ days annually, plus 10 paid holidays
Competitive 401(k) plan with generous matching - 100% match on first 3%, 50% on next 2%
8 weeks paid parental leave plus childcare reimbursement up to $350/day for work-related travel
Daily catered lunch and unlimited snacks to keep you fueled throughout the day
Vibrant community: Monthly office socials, pickleball tournaments, run club, and gatherings for you and your family
Your dream desk setup and all the tools you need to be your most productive self
World-class Playa Vista office with the benefit of in-person collaboration with amazing coworkers and flexibility to integrate work and life
Real impact opportunity: Work alongside experts from aerospace, new space, and other cutting-edge industries to make a lasting difference
Ready to join a team where your contributions matter and your future is bright? Let's build something extraordinary together.
Apex Technology, Inc. is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Candidates and employees are always evaluated based on merit, qualifications, and performance. We will never discriminate on the basis of race, color, gender, national origin, ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability, or any other legally protected status.
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