Managing post-launch relationships, the full-time Customer Success Manager - Japan will ensure customer satisfaction and success for enterprise clients in the Japanese financial industry, focusing on onboarding, activation, and retention in a remote capacity. Key responsibilities Act as the primary contact for B2B/enterprise customers, overseeing their lifecycle from onboarding to renewal Develop and execute customer success strategies, fostering strong relationships and aligning on business goals Collaborate cross-functionally to communicate account health and influence product and operational priorities Required qualifications Native-level Japanese and business-level English proficiency 4-6 years of experience in customer success or account management within the Japanese financial industry Experience in fintech or related financial services, with an understanding of trading workflows Familiarity with SaaS, APIs, and technology-driven financial services Self-motivated and adaptable, thriving in a fast-paced remote environment
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...Handles sensitive and confidential information with the utmost discretion at all times. Benefits Benefits: ~401(k) matching (3.5%)~ Dental insurance ~ Employee discount ~ Health insurance ~ Life insurance ~ Paid time off ~ Vision insurance...
Business Function DBS Strategic Advisory provides end-to-end solutions to help corporate clients achieve their business objectives, including enhancing shareholder value through mergers and acquisitions. The team has worked on transactions of all sizes and complexity,...