Job Description

Cisco Voice Engineer

We are seeking an experienced Cisco Voice Engineer to support a mission critical, technology driven program for a key Government customer. This role focuses on designing, deploying, securing, and sustaining enterprise level Cisco Unified Communications solutions across a complex, highly secure environment. Key responsibilities include:

• Design, test, and deploy new Cisco Voice infrastructure (CUCM, Unity Connection, IM&P, UCCX).
• Implement next generation voice system technologies and support first article engineering.
• Participate in security accreditation activities for all voice systems.
• Manage PKI/certificate requirements across Cisco UC components.
• Perform system upgrades, patching, and lifecycle maintenance for hardware and software.
• Provide engineering support for new site standups, including dial plan design and endpoint provisioning.
• Design, test, and deploy call center technologies (UCCX/UCCE), including user training and transition planning.
• Execute tasks related to call routing, SIP trunking, SRST, CUBE, and gateway configuration.
• Collaborate with customers and internal teams to gather and refine system requirements.
• Ensure compliance with enterprise standards, policies, and security procedures.
• Work within a large scale enterprise IT environment with responsibilities specific to Cisco Voice and Unified Communications.
• Partner with network engineering and telecom teams on integration activities involving telephony, call center systems, and network infrastructure.
• Support secure communications devices and infrastructure, including VoIP phones, STEs, Viper phones, encryption devices, POTs/ISDN/leased lines, conference bridges, and call management servers.

Required Education, Experience, & Skills:

• Bachelor's or Master's degree in Computer Science, IT, Engineering, or related field.
• Minimum of eleven (11) years of relevant Voice/UC engineering experience.
• Strong technical expertise in: SIP signaling and call flows, Secure Real Time Transport Protocol (SRTP), SIP, MGCP, H.323, TCP/IP networking, MPLS transport environments, DNS and DHCP, RTP media handling.
• Experience supporting secure, enterprise scale voice environments.
• Ability to troubleshoot complex call routing, signaling, and interoperability issues.
• Strong communication skills for documentation, requirements analysis, and customer interaction.

Preferred Education, Experience, & Skills:

• Advanced expertise in SIP signaling, call flows, and multi vendor integration.
• Experience with H.323 in mixed protocol environments.
• Cisco Certified Collaboration Professional (CCCP) or equivalent Cisco Collaboration certifications: CCNP Collaboration, CCIE Collaboration (highly desirable).
• Avaya Communications Certification or experience supporting Avaya platforms in hybrid Cisco/Avaya environments.
• Experience with secure communications devices (VoIP endpoints, STEs, Viper phones, encryption devices).
• Familiarity with government security accreditation processes and PKI/certificate management.
• Experience designing or supporting call center technologies (Cisco UCCX/UCCE or Avaya equivalent).

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