Job Description

Who are we

Interested in joining our dedicated team at Amazon that makes the return of pickup and packages convenient for our customers at our Locker retail locations Curious to be at the heart of where innovation meets customer obsession Customer Experience Operations (CXO) is an exciting organization within Amazon specializing in delighting our customers with quality service in an ever-changing environment. Our goal is to go beyond assisting with customer orders. We strive to connect personally with our customers and uplift their lives even if for just a few moments. We operate out of designated retail locations where its convenient for our customers helping facilitate the delivery and return of customer orders.

About the Role

We seek an Area Manager to bring Amazons customer obsession to this role youll oversee operations across multiple locations leading shift leaders to deliver exceptional customer experiences. Youll cultivate a dynamic team culture rooted in customer obsession trust respect continuous learning and enthusiasm.

Key job responsibilities
- Lead shift leads and associates overseeing hiring onboarding performance and career growth.
- Drive daily operations by executing SOPs identifying improvements implementing solutions and providing training.
- Foster a customer-focused culture aligned with Amazons Leadership Principles.
- Track key metrics manage performance inputs and present results in business reviews.
- Oversee multiple sites prioritize time effectively and develop strong store leadership.
- Ensure a safe clean and secure environment for employees customers and packages.
- Handle escalations and guide associates on issue resolution.
- Travel 50-75% between locations.
- Work flexible hours including nights weekends and holidays.
- Lift up to 49 lbs and stand for shifts up to 10 hours.
- Must be at least 18 years old.

Amazon does not sponsor for immigration including for H-1B TN and other non-immigrant visas for this role.

- Experience in customer-facing leadership roles
- Experience in problem solving and delivering results
- Experience working independently with minimal supervision
- 2 years leadership experience in a customer-facing retail hospitality or grocery environment or 2 years of Amazon (Blue Badge/FTE) experience or Bachelors degree from an accredited university.

- Experience using data and metrics to back up assumptions and implement effective solutions
- 2 years of people management leading teams of 20 experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at PA Pittsburgh - 52800.00 - 68200.00 USD annually

Required Experience:

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Job Tags

Full time, H1b, Flexible hours, Shift work, Night shift

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