Job Description

Airline Customer Service Senior Supervisor in EWR Airport

Hallmark Aviation is seeking a professional Airline Senior Supervisor. The Senior Supervisor leads the airline operational and administrative processes while coordinating with the airline client/station manager to meet high quality standards.

Requirements and Skills Needed:

• Proven leadership abilities and organizational skills
• Excellent interpersonal, coaching and counseling skills
• Understand that staff development is a leader's responsibility
• Self-driven focus on customer and client satisfaction
• Ability to excel under pressure of meeting extreme deadlines
• Able to communicate effectively, both verbally and in writing
• Experienced in planning a roster and monitoring work schedules
• Able to solve daily problems and make quick decisions within the operation
• 5 Yrs Airline Experience preferred: Minimum 4 yrs Airline Supervisor Experience preferred
• Flexible and able to promote positive attitudes from subordinates
• Computer software (Word & Excel), typing, and ticketing experience
• Able to work varied hours

Specific Duties Include:

• Provide hands-on supervision of the staff and delegate workload
• Provide direct customer relations support
• Ensure that account operates according to schedule and service level agreements
• Recruit, interview, and hire staff
• Oversee the long-term analysis of manpower needs, groom potential leaders
• Ensure cross training as well as provide new and refresher training for staff members
• Manage attendance records and ensure appropriate shift coverage
• Handle discipline and motivation issues
• Process promotion, demotion and termination paperwork
• Enforce safety, security, and grooming standards
• Administer performance reward programs
• Control the budget for labor costs and allocation

Essential Requirements:

• Previous airline experience
• At least 18 years old, with a high school diploma or G.E.D.
• English proficiency
• Basic math skills: adding, subtracting, division, and multiplying
• Computer literate
• Able to stand, bend, squat, reach, grasp and pick up items; occasional lifting up to 70lbs
• Reading & comprehension of reference materials, instructions, policies & procedures

Valid US work authorization, professional demeanor and exceptional presentation, flexible schedule & availability. Background check, fingerprinting required. Drug screen required on day of hire.

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